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Frequently Asked Questions

Checkin & Checkout

Check-In: At Impiana Hotel, our check-in process is friendly and efficient. Our staff will greet you warmly, verify your reservation, assign your room, and provide important information about the hotel. We’ll also handle payment and key card issuance. Assistance is available 24/7, and we’re happy to accommodate special requests.

Check-Out: When it’s time to depart, we aim to make it hassle-free. You can review your bill, return your key card, and get help with luggage if needed. Your feedback is valuable, and our staff can assist with future reservations. An express check-out option is available for a swift departure. Your comfort and satisfaction are our priorities.

Cancellation Policy

We understand that plans can change, and we strive to accommodate your needs. If you need to cancel your reservation at Impiana Hotel, please take note of our cancellation policy:

  • Cancellations made [X days/hours] or more before the scheduled check-in date will not incur any charges.
  • Cancellations made within [X days/hours] of check-in date may be subject to a cancellation fee equivalent to one night’s room rate.
  • No-shows on the scheduled check-in date without prior notice, will be charged for the entire reserved stay.
  • For group reservations or special promotions, different cancellation terms may apply. Please review your reservation confirmation for details.