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Impiana by Roxy Hotels Managed by Rimba Hartawan Sdn Bhd (1135505-P)
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Frequently Asked Questions
Check-In & Check-Out
Check-In: At Impiana by Roxy Hotels, our efficient check-in process includes verifying your reservation, assigning your room, and providing hotel information. Payment and key card issuance are handled seamlessly, and assistance is available 24/7 for special requests.
Check-Out: Our hassle-free check-out process lets you review your bill, return your key card, and get luggage assistance if needed. Express check-out is available for a quick departure, and our staff can assist with future reservations. Your comfort and feedback are always our priorities.
Cancellation & Refund Policy
We understand that plans can change, and we strive to accommodate your needs. If you need to cancel your reservation at Impiana by Roxy Hotels, please take note of our cancellation policy:
- Cancellations, regulations and refund policy can be accessed on
Regulations & Refund Policy page. - No-shows on the scheduled check-in date without prior notice, will be charged for the entire reserved stay.
- For group reservations or special promotions, different cancellation terms may apply. Please review your reservation confirmation for details.