Refund Policy

Updated on 1st November 2023

 

At Impiana Hotel, we value your satisfaction and aim to provide exceptional service. Please take a moment to review our refund policy outlined below:

1. Cancellation and Refund Eligibility:

  • Reservations can be canceled up to [X days/hours] before the scheduled check-in date without incurring any charges.
  • Cancellations made after the specified period may be subject to a cancellation fee, which will be deducted from the refund amount.

2. Refund Processing:

  • Refunds will be processed using the same method of payment originally used for the reservation.
  • Please allow up to [X business days] for the refund to be credited back to your account.

3. Non-Refundable Deposits:

  • Some special promotions, advanced purchase rates, or package deals may require non-refundable deposits. Please review the terms and conditions of your reservation for details.

4. No-Shows:

  • Guests who fail to check in (no-shows) without prior notice will be considered ineligible for a refund.

5. Early Check-Out:

  • In the event of early check-out, guests may be charged for the full reserved stay unless prior arrangements have been made with the hotel management.

6. Force Majeure:

  • In cases of unforeseen circumstances, such as natural disasters or government-imposed travel restrictions, we reserve the right to modify our refund policy accordingly.

7. Refund Requests:

  • All refund requests must be submitted in writing to admin@roxyimpiana.my.
  • Please provide your reservation details, reason for cancellation, and any supporting documentation.

8. Modifications:

  • Changes to this refund policy may be made at the discretion of Impiana Hotel. Any updates will be posted on our website and will take effect immediately.

By making a reservation with Impiana Hotel, you acknowledge and accept the terms of this refund policy. We are committed to providing transparency and fairness in all refund-related matters. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at admin@roxyimpiana.my. Thank you for choosing Impiana Hotel for your accommodation needs.