Refund Policy

Updated on 1st November 2023


At Impiana Hotel, we value your satisfaction and aim to provide exceptional service. Please take a moment to review our refund policy outlined below:

1. Cancellation and Refund Eligibility:

  • Reservations can be canceled up to [X days/hours] before the scheduled check-in date without incurring any charges.
  • Cancellations made after the specified period may be subject to a cancellation fee, which will be deducted from the refund amount.

2. Refund Processing:

  • Refunds will be processed using the same method of payment originally used for the reservation.
  • Please allow up to [X business days] for the refund to be credited back to your account.

3. Non-Refundable Deposits:

  • Some special promotions, advanced purchase rates, or package deals may require non-refundable deposits. Please review the terms and conditions of your reservation for details.

4. No-Shows:

  • Guests who fail to check in (no-shows) without prior notice will be considered ineligible for a refund.

5. Early Check-Out:

  • In the event of early check-out, guests may be charged for the full reserved stay unless prior arrangements have been made with the hotel management.

6. Force Majeure:

  • In cases of unforeseen circumstances, such as natural disasters or government-imposed travel restrictions, we reserve the right to modify our refund policy accordingly.

7. Refund Requests:

  • All refund requests must be submitted in writing to
  • Please provide your reservation details, reason for cancellation, and any supporting documentation.

8. Modifications:

  • Changes to this refund policy may be made at the discretion of Impiana Hotel. Any updates will be posted on our website and will take effect immediately.

By making a reservation with Impiana Hotel, you acknowledge and accept the terms of this refund policy. We are committed to providing transparency and fairness in all refund-related matters. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at Thank you for choosing Impiana Hotel for your accommodation needs.