Regulations & Refund Policy

Updated on 1st December 2024

 

1. Terms & Conditions

  • Guest may change the traveling date but subject to room availability or you may call our reservation team at 082-521144.

    2. Regulations & Important Information

    • Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
    • No parties are allowed at the premises.
    • Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
    • Please inform us in advance of your expected arrival time. You can contact us directly with the contact details provided in your confirmation.
    • Languages spoken: English, Bahasa Melayu, Chinese.

    3. Refund Policy

    • Guests are eligible for a full refund if they cancel at least 72 hours before the check-in date.

    • Cancellations made within 72 hours of the check-in date are non-refundable, and the total reservation amount will be charged.

    • Full prepayment is required before arrival.